Turo’s Tesla Model 3 owner says he called police only to hear ‘It’s a civil matter’ – more story updates

This is a follow-up to the story we shared last week when a Tesla Model 3 was rented on the Turo and a guest took it to a body shop in California and was caught red-handed by the owner replacing car parts.

Frank Valdez, owner of the Tesla Model 3, has shared more details about what actually happened, how the tenant hired, and how his car is working after this accident.

The irony of the story is that the California police refused to help him in this matter. Frank says he called the police only to hear that he needed to provide evidence if things had already been stolen. “It is a civil matter,” the police said, in its statement with full details of the lease agreement. Therefore, the police department cannot send anyone to help in this situation (new videos below).

A Tesla Model 3 renter got hold of the car through ride-sharing service Turo, saying he only wanted it for a short ride. But after you get the car, head straight to the bodywork shop. The owner can find out by looking at the vehicle’s live GPS location using the Tesla mobile app.

Frank thought the tenant might just be there for personal stuff or he’s working there. But when he found his car still parked at that local mechanic even after midnight, alarms started ringing inside his head. Frank decided to visit the body shop at 1:00 AM and did not find the car in the parking lot – it was in one of the repair shops on that location.

Frank decided to visit again in the morning, as the place was closed and fortified at night. The next morning, he visited that body shop again only to find what we saw in the previous video – the original bumper was placed on a stand mount and the aftermarket shock absorber was installed on the Tesla Model 3.

In another video update, Frank shows us that since he got his Tesla Model 3 back from that body shop, some functions aren’t working properly on the car. For example, the center touch screen user interface is not able to show whether the front doors are open or not properly.

This means that something went wrong with the door sensors when the body shop mechanic removed the bumper and loosened wires and put them back in. Since it wasn’t done by someone at Tesla or its authorized technicians, things may have been tampered with and need to be addressed.

frankvidz here is part 2 of my Turo rental accident #turo #tesla #cars ♬ original audio – Frank Valdez

However, according to Tesla Model 3 owner Frank Valdez (@frrankvidz/TikTok), both Tesla and Turo have been very helpful on this matter. We’ve already shared Turo’s point of view that you asked us to publish in our previous report.

This car has already undergone a full inspection by Tesla and the owner is waiting for a report from the automaker. On the other hand, Turo promised to cover all costs and bills incurred as a result of the car’s dismantling by the California body shop.

Stay tuned, as we will post another update if new developments emerge from this story.

An earlier version of this article was originally published by Tesla Oracle.



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