Is your store in a mess? Do technicians go from one end of the store to the other for tools, supplies, and parts? Experts warn that they waste a lot of time and money for your store.
Frank Scandora, owner of Frank’s European Service, repeated a phrase that taught him: There is no money in mud.
“You can’t make money if you’re constantly going into it. How do we get footprints and kicks in cars? Because we’re not being careful,” he said at the Midwest Alliance for Auto Care’s Vision Hi-Tech Training & Expo conference in Kansas City.
“So one aspect of cleanliness is respecting the area we work in, showing respect and appreciation to the store owner, and showing respect and appreciation to the customer for keeping their car clean. And I reduce my chance of slipping on a spill or tripping over the hose because I only take a few minutes to clean my area.”
Scandora said during his presentation, if you think your store is clean, take a picture Unleash the power of your shop foreman and take it to the next level. If looking at a picture of your work area puts you off or you won’t be proud enough to show it to your mom, clean it up.
“What you look at every day, you don’t notice,” he said.
Another issue is the location of tools, equipment, and supplies.
“Do you know all the technologies where you get supplies from? What have they been able to jump through and move around to get to them?” asked Brian Stach, vice president of product and content development at the Automotive Training Institute.
During his presentation, he added that shopkeepers should make sure every morning that they have all the supplies they need Mastering Chaos – The Art and Science of a Successful Service Consultant in the exhibition.
“I’ve also seen places where a shopkeeper has all the supplies in a closet,” Stash said. And you got it, supplies are expensive. Not everyone will love it, but to me, that’s more than a dollar to save a dime. Is it easy to access supplies and stuff for your technicians? ”
All the technology needs should be a dedicated place. They should know where everything is, not scattered around or in the bay of the last techniques you used. Think about the layout of the bay. Is each slot designed to maximize efficiency for the technician?
“If you were to walk a mile to get an oil filter or an oil filter or whatever that might be, what would that cost you?” Scandora asked the senior technicians. “Sit there with a stopwatch: How long [spent going] Back and forth how many times a day? Multiply that by your work rate. You will find a lot of dollars going out the door. Like [lead technician] You can go back to your boss and say, “Hey, can we move the shelf here? Can we [it] from here?’ Change the shop layout to make it more efficient, you can turn that into dollars [so] They can see.”
Moreover, technicians should have their own tool cart. If one of the techs in his shop doesn’t have one, Stasch buys one. He said it makes them more productive and more efficient.
Bill Haas, owner of Haas Performance Consulting LLC, dedicated to the auto service and repair industry, agreed with this view.
“Their tool box is here, the car they are working on is here and that means 5800 round trips. What do you do? Buy a tool cart for the guy, tell him to put the tools he needs and roll the tool cart down to the job,” he said as he worked Operational Excellence for Systems and Processes session at the same event.
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