Residents of apartments in Houston, Texas are dissatisfied with the living conditions

Some have rodent problems while others do not handle air conditioning. They want to fix it but they don’t go a long way with the wrapper.

HOUSTON – Residents of an apartment complex in Northeast Houston are begging for help, saying their homes are uninhabitable.

Online, the Sterlingshire Apartments website has a beautiful and spacious living community, but the residents who actually live there describe an entirely different reality.

“There’s a bullet hole in there,” Hattie Utley said.

For Oatley, a bullet from her front window isn’t her only concern.

“Look, these crickets are here, crickets are coming here,” Otley said.

Quianna Hall hasn’t had air conditioning in three months. She and her son sleep in the living room with only cold air.

“Because it’s so hot, we’re just trying to survive but it’s hard,” Hall said.

Robert Russell has had to fix his air conditioner, but his faucet never stops running.

Latrice Pass has to drive the mice away. She said they come through the holes in the floorboard.

“We try to plug it into either plastic or something we find, and they chew it again and take whatever we put in the hole and then they run out,” Bass said.

From rodent droppings to mold and holes, nearly every tenant you talk to says apartments are uninhabitable.

On Thursday evening, a few city leaders toured the property themselves.

“It brought the hammer of accountability,” said Dr. Candice Matthews, with the Rainbow Bush Coalition.

Dr. Letitia Plummer, a council member with position 4 itinerant, said the city could shut down the complex, but the goal was to fix the problems.

“You have to call 311. You have to have a case number. You have to go through this process. But we only have health inspectors. So until the health inspector comes in here and puts the violation in, nothing will happen.”

On Thursday, a Public Works employee put a notice of deficiencies on the compound’s window, but residents said something needed to change not only for them, but their children as well.

This is a partial prison. “You’re just standing here, and it’s so gloomy and sad,” said Hall.

KHOU 11 News was able to speak to some employees inside the rental desk on Thursday. They said they would send us a statement in response to the allegations, but we haven’t heard back from them yet.

The City of Houston issued this statement:

“The City of Houston has received multiple complaints to 311 regarding Sterlingshire apartments at 9002 Sterlingshire St. Several city departments have investigated the complaints, including Houston Public Works, the Neighborhoods Department, the Houston Department of Health, the Solid Waste Department and the Houston Police. The city has found numerous violations. that must be addressed Sterlingshire has numerous internal and external violations on the property that pose a threat to public health and safety Houston Permitting issued a red-flag order on June 21, 2022 for ongoing repairs without proper permits The Houston Health Department was available at the apartment complex for residents to submit any Complaints regarding internal issues. The Department of Neighborhoods has reported to the manager about corrections to the property that do not comply with compliance. Our investigators are working with the Department to ensure that these repairs are made in a timely manner. We encourage the community to report any potential health and safety complaints to 311 so the City can investigate.” .

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