Mom smokes as Plymouth McDonald’s tells a girl, 4, ‘she can’t use toilets’

“Being a four-year-old, when they say they need a toilet, you need to find a toilet fairly quick – no need to comment on it”

A mother and her four-year-old daughter were left angry after they were told they could not use the toilets at McDonald’s Plymouth. She claimed that a staff member was “rude” when her daughter desperately needed to use one of the upstairs toilets, which was in a divided area at the time.

The mother, who asked not to be identified, took her daughter to McDonald’s breakfast, located at the top of New George Street, as a treat after I asked her what she wanted to do on their day together. But this soon turned into a day they won’t forget as her daughter nearly wet herself after “badly” having to use the restaurant’s restroom.

A McDonald’s spokesperson said the restaurants pride themselves on providing a “welcoming environment”. Responding to the allegation on the occasion, they said a staff member was on hand to “quickly advise” the mother and daughter of the clients’ toilets even though the first floor was closed and that the request was approved immediately.

Read more: Tom Daly sets out for a Cornish pie while visiting Plymouth this weekend

But the mother told PlymouthLive that when her daughter tried to use the toilets upstairs, she was called by a staff member who said they couldn’t use them. Speaking to the McDonald’s employee, she said, her daughter was “swaying up and down,” saying, “It’s going to show up to me, and I can feel it coming out.”

She also said she felt they had been “alert” for wanting to use the upstairs toilets. After speaking with a staff member, they allowed the girl to use the bathroom upstairs, but the mother was outraged by the situation and the way she and her daughter had been spoken to.

Plymouth’s mom said: “We had breakfast at McDonald’s as a special treat, because Friday is my day off with her, and we sat downstairs because the top floor was not open. We only finished our food when my daughter said she needed to use the toilet. Being a four-year-old His age, when they say they need a toilet, you need to find a toilet fairly fast – you can’t hang it.

“There was only a disabled accessible toilet downstairs, my daughter started going upstairs, there was a barrier in the way but other people went upstairs and usually used the toilets upstairs.

“Then this female employee called us again, she was very rude, she said we were not allowed to go up there and use the handicapped toilet. I replied that someone was using that toilet and she needed to use the toilet badly.

“I wouldn’t have considered using a handicap toilet, because we are not handicapped, and I almost felt wrong. Someone was there at the time and there were a lot of clients, so not a single toilet to client ratio didn’t seem enough.”

“There was an awkward pause and my daughter was bobbing up and down and she was saying ‘My start is coming out, I feel like it’s coming out’ and I told the employee I’d rather use the toilet upstairs because I didn’t ‘I don’t want my four-year-old to wet herself.

“The employee sighed and said she was going to talk to a manager and at this point my daughter was very upset. Then the employee said ‘OK, you can use upstairs.’” She added, “I felt like I was told.”

She continued, “It really hurt me, luckily my poor daughter got to the toilet on time, but that’s how they handled her. It’s not fair – she’s a child. We were paying customers, it’s not like we were just walking down the street.”

“We had just left, and had another drink because we had off all day. The moment I felt I dared to go upstairs. Had she wet herself, I would have been terrified. A little rubbish on something so small.”

A McDonald’s spokesperson confirmed that they checked CCTV and said the request to use the upstairs toilets was “immediately approved” after the mother and daughter approached the employee.

“Customer satisfaction is very important to us and we pride ourselves on providing a welcoming environment in our restaurants. On this occasion, a member of our customer service team was on hand to quickly advise the customer that although the first floor was closed, the customer toilets were open and she and her daughter could use it “.

We asked McDonald’s why there are some zoning areas in restaurants and they replied, “The zoning areas are closed because there isn’t enough turnout in the morning to fill them – so the team saves on utility costs etc. It’s also easier to manage in quieter periods. If a customer needs to Use the toilet – they can.”

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