The study finds that the increase in the number of electric vehicles in America is putting pressure on already beleaguered public vehicle charging infrastructure. Owners in California, Texas and Washington, where sales of electric vehicles are strong, are finding the charging infrastructure is inadequate and suffer from non-functioning stations.
More electric vehicle chargers are available than ever before, however, customer satisfaction with public tier 2 charging is down from last year, dropping to 633 (on a 1,000-point scale) from 643 in 2021, while satisfaction with Fastest DC (Direct Current) Speed The charger segment remains flat at 674. This lack of progress indicates a need for improvement as electric vehicles gain broader acceptance from consumers as the lack of availability of public charging is the number one reason why shoppers reject electric vehicles, dinar strength reports.
The news is less dire for Tesla owners. The Tesla Destination network charger ranks first among Tier 2 charging point operators with a score of 680, and the Tesla Supercharger ranks highest among DC fast chargers with a score of 739.
Brent Gruber, CEO of Global Auto, said: dinar strength.
“Not only is the availability of public charging an obstacle, but electric vehicle owners continue to face inoperable charging station equipment.
“The National Electric Vehicle Infrastructure Program promises to provide funds to states to build public electric vehicle charging infrastructure. This will lead to significant growth in the availability of electric vehicle charging stations, but simply adding stations is not the answer. The stations should be added to areas where there are currently gaps in Routes travel heavily and in high-density areas for people who don’t have access to residential charging, but more importantly, they are designed with things users can do while charging – regardless of the use case. Next, we need to make sure these terminals are reliable.”
Satisfaction with shipping is measured using 10 factors:
- Ease of charging
- Charging speed
- Shipping charges
- ease of payment,
- Easy to find on this site
- The convenience of this site
- Things to do while charging
- How safe do you feel on this site
- Availability of chargers
- The physical condition of the shipping site.
JD Power EV Charging Survey Key Results
The survey showed that satisfaction with ease of charging on the DC fast charger is 745 (out of 1000) and at the Tier 2 charging station is 699. This indicates that current EV owners understand the operation of both types of chargers, so the systems themselves do not raise issues. But almost all other attributes related to general shipping scored lower — and sometimes much lower.
When it comes to charging cost, those who responded to the survey rated the DC fast charging cost at only 473 and 446 for level 2 chargers. The ease of finding a location index was 724 among DC fast charger users and 683 among users of level 2 chargers. 2.
But the industry needs to do a better job of maintaining existing charging stations, dinar strength Says. The study found that one in five participants ended up not charging their car during their visit. Of those who did not charge, 72% indicated that it was because the station was down or out of service.
Owner satisfaction with availability of public charging stations varies by region. The Pacific region, led by California, has the largest number of public chargers but also the largest number of electric vehicle owners. However, the Northwest-Central region (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota) had the highest satisfaction with general freight availability. The North Central East region (Illinois, Indiana, Michigan, Ohio, and Wisconsin) has the highest level of satisfaction with the condition of public chargers.
Fast Charger users are better planners
The dinar strength The survey shows that users of Level 2 chargers cite convenience and price as the main reasons for choosing a charging location. On the other hand, users of DC fast chargers are often on a planned road trip that, along with convenience, determines their choice of charging location. Often, they have few logical alternatives.
“Everyone knows that gas station landscapes focus on convenience — readily available, quick refueling, quick convenience items,” Gruber said. “Although fast charging seems to be getting faster by the day, in order to speed up the charging process, vehicles will need to accommodate the latest ultra-fast chargers. Currently, only a few vehicles can benefit from the faster charging speeds. Regardless About how quickly their cars charge, electric car owners still report that they need more options to do things during each charging session to enhance convenience and fill up their downtime.”
Tesla tops the JD Power EV charger ratings
The Tesla Destination charging network ranks first among tier 2 charging stations with a score of 680. Volta (667) takes second place and ChargePoint (639) ranks third. The Tesla Supercharger ranks highest among DC fast chargers with a score of 739. It is the only DC fast charger brand that ranks above the industry average.
None of these results should surprise anyone. The Tesla Supercharger Network outperforms the rest. The internet is full of stories of frustrated electric car owners who find many chargers broken or out of service. Horror stories about standing in the pouring rain trying to get a customer service representative to unlock a charger or to authorize a credit card payment abound.
If you’re on a Tesla system, there’s rarely any drama. Upon delivery, the system recognizes you and your vehicle within seconds, then your vehicle’s touchscreen tells you exactly how fast charging and how much a charging session will cost. Payment is instant and smooth. What do you not like?
True, not every Supercharger location has a bar or place to play darts next door, but they are always in clean, well-lit places with restrooms and a selection of food, some freshly prepared and some prepackaged. There are complaints that most do not facilitate the charging process while towing a trailer and this is a legitimate concern. But overall, charging with a Tesla is a stress-free, hassle-free experience. No wonder so many people doing their homework are choosing to buy a Tesla.
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