JD Power: More electric vehicles cause more public charging problems | News

As more electric cars hit American roads, so do their owners less Impressed with the shipping options that are available outside of their homes. That’s according to the second public charging study by US Electric Vehicle Experiment (EVX) company JD Power that measures electric vehicle owners’ satisfaction with public charging. The results are based on a series of criteria including shipping costs, ease of shipping, finding the shipper’s location, and more. Even with charging stations proliferating in some regions in response to the growing demand for electric vehicles, there are still challenges to overcome.

Related: Home EV chargers and how to choose one

The inaugural survey showed that while electric vehicle owners have found public charging to be relatively easy to use, charging costs and out-of-service stations pose significant challenges. The results of the 2022 survey show that public satisfaction with charging has declined, reinforcing the role that home charging plays in electric vehicle ownership.

A survey of more than 11,000 hybrid and all-electric car owners conducted in the first half of 2022 showed that overall Level 2 charging satisfaction dropped to 633 (on a 1,000-point scale); That’s down from 643 in 2021. Overall satisfaction with DC fast charging remained steady at 674.

The most and funniest? Not for general shipping

Electric vehicle ownership is increasing: According to Experian, new electric vehicle registrations rose 60.4% in the first quarter of 2022 compared to the same period the previous year, accounting for 5.1% of total vehicle registrations. But even with more charging stations installed to accommodate the sudden increase in current, finding a power station proved to be a problem.

The results for the ease of locating chargers are vastly superior to the general average, but while locating the charging station does not appear to be a problem in most cases, broken stations cause a major headache. Frustration has increased since 2021: About 20% of respondents reported not charging their cars after stopping at a charging station – up from 13% in 2021 – and 72% of these respondents indicated that this was due to the station being out of service, a notable increase from 58% in the previous year.

Cost is still an obstacle

Electric vehicle ownership is an attractive proposition for shoppers who want to save on fuel costs, yet the survey showed that EV owners are not immune to sticky shock when operating their vehicles on public chargers: the cost category saw significantly lower scores compared to the overall average (473). for DC fast chargers and 446 for Tier 2 chargers.

regional satisfaction

Public satisfaction scores did not see a positive correlation with the total number of public chargers in a given area. For example, the Pacific region (which includes California) has the largest number of public chargers And the Electric vehicle owners but minimum overall satisfaction levels. The same trend has been observed in other regions with high rates of electric vehicle adoption, including Texas and Washington. This is likely due to the increasing competition to find an available (and working) charger. Meanwhile, Midwest states, including Illinois, Indiana, Michigan, Ohio and Wisconsin experienced the highest level of satisfaction despite lagging behind the aforementioned locations in general shipper availability.

Tesla chargers are still ahead

The survey also examined public chargers that are more and less problematic for electric vehicle owners. Matching its 2021 rating, Tesla chargers came out on top for both Level 2 charging and DC fast charging. Among the runners-up are Volta and Charge Point. Tesla’s Supercharger also had a wild lead in the DC fast charging category. ChargePoint and Electrify America are both late.

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Highly encourage home charging

The survey results are in line with common concerns about electric vehicle ownership. According to J.D. Power, the lack of universal charging is the number one reason car shoppers reject electric cars.

“Public charging continues to pose challenges to electric vehicle adoption in general and to current electric vehicle owners alike,” Brent Gruber, CEO of Global Vehicles at J.D. Power, said in a statement. “Not only is the availability of public charging still an obstacle, but electric vehicle owners still encounter non-operable charging station equipment.”

While general charging isn’t always avoidable (long road trips will require finding charging stations on the way), installing a level 2 home charger removes many of the frustrations noted in the survey. Many electric vehicles come with a Level 1 charging cord for use with a standard 120-volt household outlet. This process is far from efficient, though, as it delivers tiny amounts of range per hour. Instead, upgrading to 240V Level 2 charging will add more miles of range per hour depending on the vehicle and charging circuit. Installing a Level 2 home charger can cost thousands of dollars, Cars.com editors can attest, but it can be a small price to pay for hassle-free charging at home.

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