Related: Home EV chargers and how to choose one
The inaugural survey showed that while electric vehicle owners have found public charging to be relatively easy to use, charging costs and out-of-service stations pose significant challenges. The results of the 2022 survey show that public satisfaction with charging has declined, reinforcing the role that home charging plays in electric vehicle ownership.
A survey of more than 11,000 hybrid and all-electric car owners conducted in the first half of 2022 showed that overall Level 2 charging satisfaction dropped to 633 (on a 1,000-point scale); That’s down from 643 in 2021. Overall satisfaction with DC fast charging remained steady at 674.
The most and funniest? Not for general shipping
The results for the ease of locating chargers are vastly superior to the general average, but while locating the charging station does not appear to be a problem in most cases, broken stations cause a major headache. Frustration has increased since 2021: About 20% of respondents reported not charging their cars after stopping at a charging station – up from 13% in 2021 – and 72% of these respondents indicated that this was due to the station being out of service, a notable increase from 58% in the previous year.
Cost is still an obstacle
Electric vehicle ownership is an attractive proposition for shoppers who want to save on fuel costs, yet the survey showed that EV owners are not immune to sticky shock when operating their vehicles on public chargers: the cost category saw significantly lower scores compared to the overall average (473). for DC fast chargers and 446 for Tier 2 chargers.
Public satisfaction scores did not see a positive correlation with the total number of public chargers in a given area. For example, the Pacific region (which includes California) has the largest number of public chargers And the Electric vehicle owners but minimum overall satisfaction levels. The same trend has been observed in other regions with high rates of electric vehicle adoption, including Texas and Washington. This is likely due to the increasing competition to find an available (and working) charger. Meanwhile, Midwest states, including Illinois, Indiana, Michigan, Ohio and Wisconsin experienced the highest level of satisfaction despite lagging behind the aforementioned locations in general shipper availability.
Tesla chargers are still ahead
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Highly encourage home charging
“Public charging continues to pose challenges to electric vehicle adoption in general and to current electric vehicle owners alike,” Brent Gruber, CEO of Global Vehicles at J.D. Power, said in a statement. “Not only is the availability of public charging still an obstacle, but electric vehicle owners still encounter non-operable charging station equipment.”
While general charging isn’t always avoidable (long road trips will require finding charging stations on the way), installing a level 2 home charger removes many of the frustrations noted in the survey. Many electric vehicles come with a Level 1 charging cord for use with a standard 120-volt household outlet. This process is far from efficient, though, as it delivers tiny amounts of range per hour. Instead, upgrading to 240V Level 2 charging will add more miles of range per hour depending on the vehicle and charging circuit. Installing a Level 2 home charger can cost thousands of dollars, Cars.com editors can attest, but it can be a small price to pay for hassle-free charging at home.