How to make sure you get important updates about your car – NBC 5 Dallas-Fort Worth

Soon after paying off her car, a Texas consumer told NBC 5 Responds that the engine was dead. I learned that the manufacturer is offering a repair for certain cars, but the consumer said they didn’t receive any notice.

Read on to make sure you don’t miss any important communications about your vehicle.

Please let me make it.

Latrice Washington said the clicking noise from her 2015 Kia Optima’s engine sent her to a mechanic.

“On the way, I was like, ‘Lord, let me do this,'” Washington said.

Washington said she got to the auto repair shop just as the car, which has an engine mileage of 143,000 miles, stopped running. Washington said her mechanic told her that Kia was offering repairs to certain cars.

“I looked it up on Google and my car fell into the little standards,” Washington told NBC 5 Responds.

As part of the product improvement campaign, some Optima owners received a free software update. It alerts the driver if the shaft bearings inside the engine are wearing out, causing the problem to be detected before the engine is severely damaged.

Kia also offered lifetime warranty coverage for engine repairs needed due to shaft bearing damage upon completion of a product improvement campaign.

Washington said it did not get a software update for its car because it was unaware of the product improvement campaign.

Manufacturer: Notifications sent by post

Washington’s attorney, Sid Sheinberg, said he asked Kia to confirm it had sent a notice.

In an email he shared with NBC 5 Responds, Kia’s legal department referred to letters mailed three times, beginning in 2018, addressed to Renea W Latrece.

Laterce Washington is the name on the car’s title.

Shenberg said Kia used the correct address, which is the home Washington’s mother belongs to. Washington’s mother is also on the car’s title. Sheinberg said that Latrice and her mother, Loretta, did not receive the notifications.

Kia told Sheinberg that the messages were never returned as undeliverable.

“We sent it and your client must have gotten rid of it. You didn’t send it to the right person.

Sheinberg said Kia told them the car was out of warranty coverage.

We only ask for her car to be fixed. Sheinberg said that’s all we ask.

Brand new engine

NBC 5 Responds has reached out to Kia America. An email stated that the local Washington dealership had taken her car and was offering a solution as a gesture of appreciation to the customer.

NBC 5 called and emailed the agent and never heard back.

In a follow-up interview, Sheinberg told NBC 5 Responds, “The dealer got the car back and I think Mrs. Washington got her car back with a brand new engine.”

“I was grateful, and very excited,” Washington said.

The takeaway for consumers: Make sure you get a call from the manufacturer about your vehicle, Scheinberg said. “Make sure the manufacturer has a valid address, phone number, and email address for you.”

How to make sure you get in touch about your car

In general, the National Highway Traffic Safety Administration said auto manufacturers should notify registered vehicle owners about the recalls by first class mail.

They get this information from government DMV records and third parties that collect it.

Consumers can do their part by making sure the vehicle’s registration is up to date.

The NHTSA also said consumers can sign up for their alerts here when they purchase a new or used vehicle.

Consumers can also use this free tool. Type a VIN and check for open recalls.

NBC 5 Responds is committed to researching your concerns and getting your money back. Our goal is to give you the answers and, if possible, solutions and solutions. Call us at 844-5RESPND (844-573-7763) or fill out a customer complaint form.

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