Buying a used car? This customer says watch out for unexpected add-ons – WSB-TV Channel 2

ATLANTA – People who have bought used cars on the metro say they are attached to expensive add-ons that customers say they don’t want or need and don’t realize they have signed up for.

Edward Moore, 80, told the Metro Atlanta man Channel 2 reporter Justin Gray He is believed to have agreed to pay just over $19,000 for a used Mercedes at Grand Motorcars in Marietta. Unbeknownst to him, he ended up spending over $28,000 for the car.

“It just felt like it was a rush, a rush, a rush,” Moore said.

It wasn’t until after Moore brought home a Mercedes that family friend Abby Henderson looked through the papers and discovered the incorrect price and extras.

I said to him, ‘Did you realize you buy these extras?’ “No, I haven’t had a chance to look at the papers,” Henderson said.

Instead of $19,000, Moore was charged a list price of over $24,000. There were also hefty fees including $3,500 for a service plan and $4,500 for a paint protection plan.

“What will I need? A paint job won’t cost me much,” Moore said.

They took advantage of an elder and that’s what they did. “I think they saw him coming,” Henderson said.

However, once you sign the papers in Georgia, you will have little legal recourse.

But just last week, the Federal Trade Commission entered into a record $10 million settlement with an Illinois auto dealer for deceptive and unfair practices of slipping in illegal add-ons — so-called junk fees — like paint protection.

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At Grand Motorcars, they say Moore signed up and agreed to all the add-ons they paid for.

Gray went to Grand Motors and spoke to manager Donovan Pickford.

“Why are you adding all this extra fee without explaining it to him?” asked Gray Pickford.

“I’m not 100 percent sure. I haven’t been here,” Beckford replied. “I’ve been in this business for over 20, 25 years, and I’m proud of myself for making sure everyone is taken care of.”

So Grand Motorcars said it would issue Moore a $2,100 refund and Bickford pledged to Gray that he would be willing to cancel those expensive extras and get the money back.

“Are you sure that you are not taking advantage of the seniors here through these deals?” asked Gray.

“Come on, of course not,” Beckford said.

Channel Two’s consumer advisor, Clark Howard Once you score on the dotted line, he said, you’re generally lucky.

That is why he said that clients should come with their own financing to avoid confusion when signing all these documents.

“Before you knew it, you agreed to all kinds of things that were never revealed to you and you have no idea what just happened in your wallet,” Howard said.

Moore owned an auto glass company for more than 40 years before he retired and said that wasn’t the way he would ever treat a customer.

“I always tried to help people. I never tried to take advantage of people. I wanted to feel good about myself the way I treated my clients,” Moore said.

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